We're here to help.

We are always happy to help you and answer any questions you have.

Our support team is available from Monday to Friday, so we usually respond within 24 to 48 hours. In the meantime, you can look at the frequently asked questions below or at our full FAQ section.

FAQs

Products

Yes we do! We have over 25 different sizes. Please send us a message through our Contact Page to have more information.

At Crafts by Numbers, we use high quality acrylic water-based paintings, in which the thickness of the painting can almost cover with one layer the printed number.

If you still see the number on the canvas, just apply a second layer of paint.

Remember to use enough paint. Acrylic and oil paintings will look better when the paint is applied generously, creating textures.

All our custom paint by number canvas options from Crafts by Numbers include the following:

- Canvas: Pre-printed numbered 100% finely woven linen canvas.

- Paintings: Numbered acrylic-based paint pots set. No need to blend or mix the paintings. Non-toxic and safe for children and pregnancy.

- Set of 3 Paint brushes: Thin, medium & wide. Premium and professional brushes sold separately.

- Color Key: Detailed instructions for properly labeling the paintings.

- Hanging kit: 2 screws and 2 non-track hooks.

You can buy your Crafts By Numbers kit without a frame, with a DIY frame or stretched on a frame.

- No Frame: The canvas ships in a protective tube or folded bag. No wooden frame included.

- DIY Frame: The canvas ships rolled around four pine wood stretcher bars. Easy to mount within minutes! Please watch our video in the FAQs Page.

- Stretched: The canvas is already stretched on a wooden frame. Ready to paint and hang. This variant ships in a protective box.

If you purchase our DIY Frame, we have an easy to install video, so you can see how it is done. Check it out here!

All our custom paint by number canvas options from Crafts by Numbers include the following:

- Canvas: Pre-printed numbered 100% finely woven linen canvas.

- Paintings: Numbered acrylic-based paint pots set. No need to blend or mix the paintings. Non-toxic and safe for children and pregnancy.

- Set of 3 Paint brushes: Thin, medium & wide. Premium and professional brushes sold separately.

- Color Key: Detailed instructions for properly labeling the paintings.

- Hanging kit: 2 screws and 2 non-track hooks.

You can buy your Crafts By Numbers kit without a frame, with a DIY frame or stretched on a frame.

- No Frame: The canvas ships in a protective tube or folded bag. No wooden frame included.

- DIY Frame: The canvas ships rolled around four pine wood stretcher bars. Easy to mount within minutes! Please watch our video in the FAQs Page.

- Stretched: The canvas is already stretched on a wooden frame. Ready to paint and hang. This variant ships in a protective box.

Shipping

Great art takes time, that why we have two stages of shipping: Processing Time and Shipping Time

Processing Time

Each painting enters a quality control so that everything is in order because of this, we take between 2 and 3 business days to prepare and ship your order. For Custom Paint by Numbers, please allow 3 to 5 business days since these are labor-intensive and designed only for you 

Shipping Time

Once you received the "Arrived at Sort Facility" update in your tracking number, these are the following shipping times depending on your Shipping Line Country:

USA 🇺🇸 5 - 10+ Days

UK 🇬🇧 5 - 10+ Days

Germany 🇩🇪 5 - 10+ Days

Spain 🇪🇸 5 - 10+ Days

France 🇫🇷 5 - 10+ Days

Italy 🇮🇹 5 - 10+ Days

Canada 🇨🇦 15 - 18+ Days

Australia 🇦🇺 10 - 15+ Days

Greece 🇬🇷 15 - 17+ Days

Portugal 🇵🇹 15 - 18+ Days

Rest of The World 🌎 20 - 40+ Days


(Updated: Jan 22)

We are constantly updating these shipping times, due to the different situations in the world.

Please note, the times above do not include possible delays caused by external factors such as customs backlogs, postal services delays, peak season, bad weather, riots, and causes related to the pandemic. While we do our best to ship orders timely, there are things we cannot control. Shipping days are always business days.

For more information about shipping times, Click Here

Once the order has been processed and shipped, the address cannot be changed by our fulfillment center. Instead, what you could do is contact your local shipping provider such as USPS, Canada Post or Royal Mail, so they can reroute your package, and it can be sent to your desired address. Unfortunately, we cannot make any change of addresses once your order has been shipped from our warehouse, so please make sure to input the correct data on the checkout page.

Priority Shipping (Free for orders above $50USD): For paintings that are shipped from our warehouse in China, Shenzhen, we use YunExpress with direct flights to each destination country. USPS, Royal Mail, Canada Post or the country's local post service for final delivery. Shipping times are typically between 7-15 business days depending on your country. Processing times takes 2-3 business days.

FedEx Shipping (Only available for orders above $100USD): We have partnered with one of the best shipping companies, FedEx. Delivery times normally take 4-8 business days after dispatch date, depending on stock availability. Processing times takes 1-2 business days.